Terms and Conditions

You agree to adhere to all applicable laws, regulations and codes of conduct when using the Low Cost EPC website.

You agree not to:
  • Damage, interfere or disrupt the website or access to the website;
  • Gain or attempt to gain unauthorised access by any means to any restricted Low Cost EPC computer networks or systems;
  • Make available, upload or distribute on the Low Cost EPC website any materials or files that contain viruses or any other harmful software;
  • Use the website to send unsolicited material for any purpose.

Although Low Cost EPC endeavours to ensure the content of this website is correct, it shall not be liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained within it, or from any action or decision taken as a result of using this site or any such material.

Please note that any links to external websites are provided for information and convenience only. Low Cost EPC does not accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

We reserve the right to withdraw a link or refuse to link to any website without providing an explanation or justification.

Payment Terms and Conditions

1. Payment
1.1 Payment should be made by direct bank transfer to the account detailed in your order confirmation emails. Payments by cheque or phone are not an acceptable method of payment.

2. Your Obligations
2.1 You expressly request that the service starts straight away and from the moment you press the confirm order and pay later button.

2.2 You understand and accept that the service starts the moment you press the confirm order and pay later button and completes when Low Cost EPC refers your order to a fully accredited energy assessor. You further understand that it can take up to 28 days from the date and time of the order for the assessor to complete the assessment of your property. Any completion times of 1-3 working days mentioned in any marketing material are taken as an average completion time and are in no way representative of the completion time for your order.

2.3 You agree to ensure that the information that you supply to us in the Order, including details of the Property, is complete, accurate and up to date. You will notify us immediately you become aware of any inaccuracy contained within the Order.

2.4 You agree that any order that we may deliver to you is delivered on the understanding that it is only for your use and for the purpose that you have disclosed to us.

2.5 Pre-arranged appointments with the Domestic Energy Assessor are taken on the understanding that an Adult will be present to provide access to the property at the appointment time. If the DEA is unable to obtain access to the property within 15 minutes of their arrival at the property then this may also result in a delay in the production time of your order especially if the assessor needs to return to the property at an alternative date / time.

2.6 In the case of an Energy Performance Certificate. You agree to provide the assessor with any insulation certificates you have available at the time of inspection. Any instance where the certificates are not available may result in insulation being recorded as’not present’ or ‘unknown’.

2.7 You agree that if you notice an error with the certificate either with the rating, recommendation or address, you will highlight this within 6 months of order date. After this date we are unable to make amendments.

2.8 You agree to setting our email address of [email protected] as a friendly email address and to check your email spam and junk folders for emails from the same email address of [email protected].

2.9 You agree to provide us with the correct contact information such as a telephone number and email address. In the event we are unable to make contact with you because of incorrect contact information, your order will be cancelled and will be subject to the cancellation policy.

3. Liability
3.1 We cannot accept any liability for any error in an EPC, which is based on any error or inaccuracy in a public register. Nor will we be liable for any information contained within an EPC, which is based on information that we have obtained from a third party (not being information derived from the public register).

3.2 We cannot accept any responsibility for any inaccuracy or error in the EPC that is based on incomplete or inaccurate information supplied by you.

3.3 Subject to any other provisions in these Conditions, we will not be liable to you for any loss, damages, costs or expenses caused directly or indirectly by a delay in delivery to you (even if caused by our negligence).

3.4 We will not be liable for any loss of actual or anticipated profits or savings, loss of business, loss of opportunity or for any special, indirect or consequential loss whether arising from a breach of these Conditions or negligence in performing the Services even if we were advised of or knew of likelihood of such loss occurring.

3.5 Our entire aggregate liability to you for direct loss arising from our being in breach of these Conditions or negligent in the course of performing the Services will not exceed the cost of the Service.

4. Pricing
4.1 Unless expressed otherwise, the Service Fee excludes VAT at the applicable rate.

4.2 The Website prices quoted are for properties anywhere on the Mainland of England and Wales.

5. Cancellation
5.1 You have a statutory right to cancel your order within 14 days however, where you have expressly requested (by virtue of the tick box on the order) that the service starts within the cancellation period of 14 days, you will be required to pay for the service received up to the time of cancellation. For the avoidance of doubt, the referral of your order to an assessor is regarded as service received. The referral fee will therefore still need to be paid when 1) You have requested that the service start within the cancellation period and 2) Where your order has been referred to an assessor prior to receiving your cancellation request. A cancellation form can be found at the bottom of the terms and conditions that will be sent to you after you have confirmed your order. £0.00

6. Dashboard Access
6.1 Your EPC is valid for 10 years and can be downloaded from the publicly accessible EPC Register (www.epcregister.com). We can also store a copy of your EPC on our server free of charge. The dashboard access service offered will also allow you to forward a copy of your EPC to a third party (estate agent, solicitor etc) with ease. £0.00.

7.Booking Fee
7.1 All referral fees should be paid within 24 hours of your order being referred to a fully accredited energy assessor. Where the referral fee is not paid within 5 days of the order being referred to an energy assessor, proceedings will be commenced to recover the amount owed. £0.00. £0.00

End of Terms & Conditions.

There follows below a cancellation form.

Cancellation form

Christopher Whatcott T/A Low Cost EPC, Suite 12, 2nd Floor, Alexander House, 40a Wilbury Way, Hitchin, Hertfordshire, SG 0AP. Email Address: [email protected]

I hereby give notice that I cancel my order for the supply of an Energy Performance Certificate.

Ordered on:

Name of consumer:

Address of consumer:

Signature of consumer:

Date: 23/06/2021

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